If you’re not happy with the training for any reasonable reason I’ll either offer you another session of equal value or return your fee in full.

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I rely on my reputation and your satisfaction is critical to my continued success.

If you wish to cancel or postpone your booking, the following cancellation charges apply:

• More than 5 days notice: free to cancel or reschedule.
• 5 or less days notice: the full cost of the course.
  
  

If you can’t attend the course but want to send a colleague in your place you can do this free of charge but please let me know prior to the session.

Sometimes I need to cancel or reschedule a session and if so, I’ll try to do so at a time convenient to you. If not, I’ll offer you a full refund.

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